FREQUENTLY ASKED QUESTIONS

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  • Where does Urban Ghat currently offer its services

    URBAN Ghat currently serves customers in Bhopal. Please check back as we will be expanding soon!

  • What are the different services that Urban Ghat Laundry provides

    We provide Wash & Iron, Dry-clean, only Wash services and steam ironing.

  • How do I Scheduled Laundry Pick-up

    You can book a pick up using our Android Application or through our website www.urbanghat.com
    You call even call us at 0755-4000 640 to schedule your pickup.

YOUR FIRST ORDER!

  • What should I prepare for the first pickup?

    Just have your clothes ready. Our Agent (Laundry Man) will bring a URBAN Ghat Laundry bag to place your loose clothes in. Our Man will then take the order on the Mobile/Tablet and you will get an instant order update with item details.

  • What areas do you cover?

    We are currently operating in the major areas of Bhopal.

  • Do I need to separate my laundry into colors and whites?

    Don’t worry about sorting your clothes, we will do that for you.

  • I can't find a category that my garment belongs to, how do I know if you can wash a specific clothing for me?

    Just choose the category that you think best suits your item. We will contact you if there is any problem. Or if you cannot find a best suited category, please contact Customer Care.

Pickup & Delivery

  • Do you charge for collection and delivery?

    We charges 40 Rs. for orders less than 300. We feel it’s our moral right and part of our customer service.

  • When will I get my clothes back?

    Turnaround time from pick-up to drop off is 24 Hours and for Express service 4 hours. T&C applied

  • Can I reschedule a pickup/delivery?

    Yes, you can by calling us at 0755-4000 640, 1 hour prior to the pickup time or delivery time to reschedule..

  • I missed a scheduled pickup/delivery, what can I do?

    In case you missed a pickup you can create a new pickup request from our Application or Website.
    Where as in case you missed a Delivery you can collect the clothes from the store or you need to call us at 0755-4000 640 for further assistance.
    If your clothes have not been collected within 60 days we reserve the right to give them to charity.

  • Can I cancel my order?

    Yes, you can cancel the order from website / call before your order is picked up.

  • What are your operational hours?

    We work from 8 AM to 10 PM, 7 days a week. We are closed on some National Holidays. Check the same on our website.

Payment & Feedback

  • What are your laundry charges?

    We have both individual and weight base price structure. Please check more details in “Price List” section.

  • What are the methods of payment?

    We provides Cash on-delivery (COD) services right now.

  • What if I need to make a feedback/Review?

    We would always appreciate to hear comments and feedback from our esteemed customers. You can give your valuable feedback under the “Reviews” section on the website or email us your feedback at support@urbanghat.com .